Smith Brothers, an independent HVAC merchant, specialising in commercial heating and plumbing, is one of the largest and oldest independent merchants operating within UK. The company focuses on service excellence supplying to the commercial and industrial mechanical services sector. SBS has a multiple branch network, operating in England, Scotland and Wales.
With history dating back to 1897, the company still remains family owned with the 5th generation present within the 350+ strong workforce. The core business specialises in the distribution of pipework, valves, air conditioning and all associated fittings and ancillaries. Smith Brothers continues to increase both its product portfolio and geographical coverage, remaining loyal to its customer oriented roots.
The company’s objective since formation is to simply provide unrivalled levels of service with competitive pricing, aspiring to surpass our customers expectations.
Smith Brothers (Leicester) Limited (SBL) was originally founded in 1897 and has a collection of companies operating within its structure, with SBS Ltd being one of them. Throughout its history it has maintained family ownership status under the total control of family members and an independent Chief Executive.
Our extensive product range is available from all branches. A brief insight can be seen by clicking through the different product groups. Alternatively view our brochure for a more comprehensive look into our business.
I would like to extend my gratitude to your company and in particular the staff at your Cambridge branch in Swavesey. Waldo fritz demonstrated exceptional customer service in order to fulfil my last minute request. The tools I requested were not in stock at the Cambridge branch, but Waldo arranged… Read More
Smiths Brothers Stores continue to be a great partner to Viega for a number of reasons. Their commitment to customer service is supported by first-class professionalism and product knowledge. The company’s continual expansion across the UK, with enhanced branches and early adoption of new installation technologies, is evidence of ambition… Read More
JCW have been well supported by Smith Brothers Stores for a number years. Their Leicester branch have provided us with expertise, pre-sale knowledge, on-time deliveries and excellent technical after care. This family owned business goes the extra mile to make sure our expectations are met and beyond. I would definitely… Read More
Albion have worked closely with SBS for many years, over this period both Albion and SBS have expanded substantially, increasing our product ranges, number of employees, and for SBS, the number of branches! When Albion started out over four decades ago, their sole purpose was to supply quality products to… Read more
In the last 8 months, the Heathrow joint assistant branch manager has been our go to for most of our mechanical needs. He has a track record of getting us out of sticky situations and the prices are always very competitive. Quotes are always done fast and he will go straight… Read More
I ordered some products from Smith Brothers this week and I just wanted to express how impressed I was with the service I received from the A/C internal sales person at the Heathrow branch. His customer service skills are outstanding and he was more than helpful. He was efficient and… Read More
I would like to kindly pass on my thanks to your staff at the Southampton branch. This is for the prompt and efficient service they have been offering to Anchor on the present project at Rolls Royce. It does not go unnoticed!… Read more
I’m an avid fan of using local suppliers and contractors.
This weekend it sure paid off, as I want to say a HUGE thank you to Smith Brothers Stores Merseyside. I am especially grateful to the sales supervisor who went above and beyond on Saturday morning! Like wonder woman, she… Read More
I called into the Northampton branch with just a pattern of a flange I needed. I didn’t know exactly what I actually needed, only fittings to fit my pattern. Although I have no account with Smith Brothers Stores, and clearly the components were of no significant value to them, the… Read More
Would like to send my thanks to SBS Southampton for sorting out my latest order at such short notice again – excellent service as always. Tube cut and alternative valves collected, much appreciated… Read More
I wanted to tell you how impressed I’ve been with the office recently, they are coming back with prices super quick and beating your competitor’s prices the majority of the time. The service from your team has been second to none. There has been the odd occasion when the wrong… Read More
I would like to highlight the outstanding service our sub-contractor received from a staff member at SBS Birmingham. He went above and beyond to ensure we received the parts we needed under very difficult circumstances (i.e. issues with the courier and a very short time scale). Can I please ask… Read more
We would like to thank you for all of your help and support over the years… Read more
As we come to the end of completing another project, I would just like to say how much your service has been appreciated over the last year, brilliant as always!! Please pass on my appreciation to your whole team, many thanks… Read More
I thought I would send an email to say thanks for the great service you have all provided over the summer, especially the last couple of months to Atherton’s, we certainly will be using you more often in the future… Read more
Just a quick message to mention what a great delivery driver you have at SBS Peterborough, he is always chirpy, polite and helpful… People are quick to complain, but not to compliment – Everyone should have staff like him!!! Read More
Just wanted to drop you a line in reference to the team at Cardiff branch, as they pulled out all the stops to help us reinstate a hotel site in Cornwall for a client, which had to have their gas reinstate after an emergency gas meter change. Needless to say… Read More
SBS are exactly what our company was looking for within South Wales. Price within South Wales was always very competitive between suppliers but the service was always severely lacking. When Smith Brothers stepped into the market, we gave them a shot as we had dealt with the Cardiff branch manager… Read More
In the time that we have been working together with Smith Brothers, we have noticed that from manager to delivery driver there is nothing that is too much in the way of service, each member of staff is willing to aid and assist in any way possible. As with all… Read More
Most of the time, I require items the next day AM and SBS always deliver. With a wide range of products and high volume of stock, I always get the goods! Working with the Engineer to forward plan quantities of plant, tube and fittings, Smith Brothers always gives an idea… Read More
Our partnership started in 2014 with Smith Brothers Stores, and I have nothing but praise for their professional approach and endeavour across all aspects of the organisation. The directors and internal staff; whom I am speaking to on a weekly basis are a credit to the business and really give the… Read More
We have a strong relationship with Smith Brothers, that has developed over the past years. The Bristol branch does their upmost to deliver on time to various parts of the country (we work nationwide) and if an item is not stocked it is sourced quickly. We have no issue with… Read More
Smith Brothers have grown due to their excellent service, as well as an already impressive, yet continually expanding, product range. Their stock holding is extensive and rare in the current market place. Quick quotation turn around, ability to meet today’s demands of booking-in slots for site deliveries and proactive communication… Read More
Smith’s Brothers Stores in Cardiff have been efficient and proactive, particularly in meeting deadlines and their added value support on commercial issues. SBS strike just the right balance between being a flexible, easy to deal with local firm yet having all the key strengths, attributes and rigour necessary to compete… Read More
We’ve been using SBS predominately as our main supplier now since 2015, whether it’s pumps, copper fittings, plastic pipework all the way to hire equipment. You can tend to count on Smith Brothers helping you out with a wide range of knowledge, but more importantly a vast range of stock which… Read More
Smith brothers have become a valued part of our business and a key player within our supply chain. The service provided by all the staff has been outstanding; including their training and industry knowledge, this has enabled us to become more productive. With a large fleet of vehicles we have… Read More
We’ve worked with Smith Brothers for a number of years now, and it’s always a pleasure to deal with them. As an independent firm they’re totally committed to their customers and to delivering the perfect solution for their needs. This has been best evidenced when they commissioned a bespoke product… Read More
SBS are a very well run and professional business, we are very pleased to see a fellow local business grow year on year… Read More
SBS offer and deliver a professional service to support and development of both our business’s. Always there to help with a great team of employees who also put a smile on my face. Good stock level’s with an excellent delivery service… Read More
Smith Brothers have provided us with a great service as many of our stock orders being delivered first thing the following morning. Our contact within the SBS Bristol Branch is very knowledgeable and helpful; he often accompanies myself on site visits to advise exactly what is required. Price is always… Read More
As 2021 comes to a close, Smith Brothers have taken time out to reflect on some of the progress the business made in yet another year marked by the Covid-19 pandemic and Brexit fallout. Customer Portal Smith Brothers proudly launched the first phase of our online customer portal in July, allowing existing customers to easily…
With Christmas fast approaching, we urge all customers and suppliers to make note of our opening hours between Christmas and the New Year. All Smith Brothers branches are open for business as usual on the 23rd of December but will be closing early on Christmas Eve at 12pm until the New Year. However, Head Office…
Smith Brothers hosted their first ever National Golf Day on 3rd September at the Belfry Hotel and Resort near Birmingham. Attended by customers, staff members and representatives from the main sponsor IMI Hydronic Engineering, players competed for a series of top prizes (including the chance to win £20,000 in a hole in one competition) on…
