Smith Brothers, an independent HVAC merchant, specialising in commercial heating and plumbing, is one of the largest and oldest independent merchants operating within UK. The company focuses on service excellence supplying to the commercial and industrial mechanical services sector. Operating from England, Scotland and Wales, SBS has a 14 branch network excluding head office based in Blaby, Leicester.
With history dating back to 1897, the company still remains family owned with the 5th generation present within the 350+ strong workforce. The core business specialises in the distribution of pipework, valves, air conditioning and all associated fittings and ancillaries. Smith Brothers continues to increase both its product portfolio and geographical coverage, remaining loyal to its customer oriented roots.
The company’s objective since formation is to simply provide unrivalled levels of service with competitive pricing, aspiring to surpass our customers expectations.
Our extensive product range is available from all branches. A brief insight can be seen by clicking through the different product groups. Alternative view our brochure for a more comprehensive look into our business.
In the last 8 months, Adam Walters (Heathrow, London West) has been our go to for most of our mechanical needs. He has a track record of getting us out of sticky situations and the prices are always very competitive. Quotes are always done fast and he will go straight to the engineer for enquiry’s on materials, whereas others will email the buyer back and waste time. Adam has personally sorted some urgent next day deliveries, even when it is 4pm-5pm and still somehow manages to get it to site. Our site teams also have very good things to say about… Read More
I ordered some products from Smith Brothers this week and I just wanted to express how impressed I was with the service I received from Chris Weafer at the Heathrow branch. His customer service skills are outstanding and he was more than helpful. He was efficient and friendly, making it to be a totally pleasurable experience. I wish more companies were this efficient. Read more
I would like to kindly pass on my thanks to your staff at the Southampton branch. This is for the prompt and efficient service they have been offering to Anchor on the present project at Rolls Royce. It does not go unnoticed! Read more
I work at the company JD Engineering (NW) Ltd, and on the job, I’m an avid fan of using local suppliers and contractors.
This weekend it sure paid off, as I want to say a HUGE thank you to Smith Brothers Stores Merseyside. I am especially grateful to Mandy Farrell… Read more
I called into the Northampton branch with just a pattern of a flange I needed. I didn’t know exactly what I actually needed, only fittings to fit my pattern. Although I have no account with Smith Brothers Stores, and clearly the components were of no significant value to them, the… Read more
Would like to send my thanks to SBS Southampton for sorting out my latest order at such short notice again – excellent service as always. Tube cut and alternative valves collected, much appreciated… Read more
I wanted to tell you how impressed I’ve been with the office recently, they are coming back with prices super quick and beating your competitor’s prices the majority of the time. The service from you guys has been second to none. There has been the odd occasion when the wrong… Read More
I would like to highlight the outstanding service our sub-contractor received from staff member Jason Churchill at SBS Birmingham. Jason went above and beyond to ensure we received the parts we needed under very difficult circumstances (i.e. issues with the courier and a very short time scale). Can I please… Read more
We would like to thank you for all of your help and support over this last year… Read more
As we come to the end of completing another project, I would just like to say how much your service has been appreciated over the last year, brilliant as always!! Please pass on my appreciation to your whole team, many thanks… Read more
I thought I would send an email to say thanks for the great service you have all provided over the summer, especially the last couple of months to Atherton’s, we certainly will be using you more often in the future… Read more
Just a quick message to mention what a great delivery driver you have at SBS Peterborough, he is always chirpy, polite and helpful… People are quick to complain, but not to compliment – Everyone should have staff like him!!! Read more
Just wanted to drop you a line in reference to the team at Cardiff branch and specifically Keenan, as they pulled all the stops out to help us reinstate a hotel site in Cornwall for a client which had to have their gas reinstate after an emergency gas meter change… Read More
SBS are exactly what our company was looking for within South Wales. Price within South Wales was always very competitive between suppliers but the service was always severely lacking. When Smith Brothers stepped into the market, we gave them a shot as we had dealt with David Williams in the… Read More
In the time that we have been working together with Smith Brothers, we have noticed that from manager to delivery driver there is nothing that is too much in the way of service, each member of staff is willing to aid and assist in any way possible. As with all… Read More
Most of the time, I require items AM next day. SBS always deliver. With a wide range of products and high volume of stock, I always get the goods! Working with the Engineer to forward plan quantities of plant, tube and fittings, gives Smith Brothers an idea of what stock… Read More
Three years into our partnership with Smith Brothers Stores, I have nothing but praise for their professional approach and endeavour across all aspects of the organisation. The directors and internal staff; whom I am speaking to on a weekly basis are a credit to the business and really give the… Read More
We have a strong relationship with Smith Brothers, that has developed over the past few years. The Bristol branch does their upmost to deliver on time to various parts of the country (we work nationwide) and if an item is not stocked it is sourced quickly. We have no issue… Read More
Smith Brothers have grown due to their excellent service, as well as an already impressive, yet continually expanding, product range. Their stock holding is extensive and rare in the current market place. Quick quotation turn around, ability to meet today’s demands of booking-in slots for site deliveries and proactive communication… Read More
Smith’s Brothers Stores in Cardiff have been efficient and proactive, particularly in meeting deadlines and their added value support on commercial issues. SBS strike just the right balance between being a flexible, easy to deal with local firm yet having all the key strengths, attributes and rigour necessary to compete… Read More
We’ve been using SBS predominately as our main supplier now for the last two years, whether it’s pumps, copper fittings, plastic pipework all the way to hire equipment. You can tend to count on Smith Brothers helping you out with a wide range of knowledge, but more importantly a vast… Read More
Smith brothers have become a valued part of our business as a key player within our supply chain. The service provided by all the staff has been outstanding, their training and industry knowledge has enabled us to become more productive. With a large fleet of vehicles we have had materials… Read More
We’ve worked with Smith Brothers for a number of years now, and it’s always a pleasure to deal with them. As an independent firm they’re totally committed to their customers and to delivering the perfect solution for their needs. This has been best evidenced when they commissioned a bespoke product… Read More
SBS are a very well run and professionally business, we are very pleased to see fellow local business grow year on year… Read more
SBS offer and deliver a professional service to support and development of both our business’s. Always there to help with a great team of employees who also put a smile on my face. Good stock level’s with an excellent delivery service… Read more
Smith Brothers have provided us with a great service as many of our stock orders being delivered first thing the following morning. Our contact within SBS (Anthony Jones) is very knowledgeable and helpful; he often accompanies myself on site visits to advise exactly what is required. Price is always competitive… Read More
Smith Brothers always takes time every December to reflect on and celebrate the progress the business has made over the past year, and although 2020 has been marred by the COVID-19 pandemic and ongoing Brexit negotiations, SBS can still look back on 2020 with great pride. COVID-19 After the announcement of the national lockdown in…
“Have yourself a merry little Christmas” Plan ahead this Christmas by viewing our 2020 Christmas trading hours. We’re open as normal on 23rd of December with our branches remaining open until midday on the 24th of December. Head Office however will be closed on Christmas Eve with all locations remaining closed throughout the festive period…
Smith Brothers took the opportunity in November to recognise staff members reaching their 10 and 25 year service milestones in what has become an annual celebration over the years. Smith Brothers firmly believe our dedicated staff play a pivotal role in the business’s continued success, which is why SBS look to recognise these achievements when…
