Smith Brothers, a commercial heating and plumbing merchant, is one of the largest and oldest independent merchants operating within UK. The company focuses on service excellence supplying to the commercial and industrial mechanical services sector. Operating from England and Wales, SBS now has 14 depots which includes a head office in Blaby, Leicester.
With history dating back to 1897, the company still remains family owned with the 5th generation present within the 300+ strong workforce. The core business specialises in the distribution of pipework, valves, air conditioning and all associated fittings and ancillaries. SBS continues to increase both its product portfolio and geographical coverage, remaining loyal to its customer oriented roots.
The company’s objective since formation is to simply provide unrivalled levels of service with competitive pricing, aspiring to surpass our customers expectations.
I wanted to tell you how impressed I’ve been with the office recently, they are coming back with prices super quick and beating your competitor’s prices the majority of the time. The service from you guys has been second to none. There has been the odd occasion when the wrong… Read More
We mainly deal with the SBS Birmingham branch and would like to highlight the quality service from quotes to fast deliveries, we simply cannot ask for anything more. Well done and see you all next year!! Read more
I would like to highlight the outstanding service our sub-contractor received from staff member Jason Churchill at SBS Birmingham. Jason went above and beyond to ensure we received the parts we needed under very difficult circumstances (i.e. issues with the courier and a very short time scale). Can I please ask you to pass on my personal thanks to Jason who alleviated what could have been a very difficult situation for me… Read more
We would like to thank you for all of your help and support over this last year… Read More
As we come to the end of completing another project, I would just like to say how much your service has been appreciated over the last year, brilliant as always!! Please pass on my appreciation to your whole team, many thanks… Read More
I thought I would send an email to say thanks for the great service you have all provided over the summer, especially the last couple of months to Atherton’s, we certainly will be using you more often in the future… Read More
Just a quick message to mention what a great delivery driver you have at SBS Peterborough, he is always chirpy, polite and helpful… People are quick to complain, but not to compliment – Everyone should have staff like him!!! Read More
Just wanted to drop you a line in reference to the team at Cardiff branch and specifically Keenan, as they pulled all the stops out to help us reinstate a hotel site in Cornwall for a client which had to have their gas reinstate after an emergency gas meter change. Needless to say it had to be on a bank holiday weekend… Read More
SBS are exactly what our company was looking for within South Wales. Price within South Wales was always very competitive between suppliers but the service was always severely lacking. When Smith Brothers stepped into the market, we gave them a shot as we had dealt with David Williams in the past and were happy with… Read More
I have always found all of the staff at SBS to be extremely helpful and knowledgeable; the service they provide is second to none and even go the extra mile by opening the store out of hours when needed. As we operate across the south of the country they will arrange deliveries to suit our… Read More
With a fantastic team ranging from the regions sales representative to the branch manager and team, service is always exceptional. SBS has polite and friendly staff who are always happy to help. They are always very competitive on price and will go the extra mile to help you out. A wide range of stock is… Read More
In the time that we have been working together with Smith Brothers, we have noticed that from manager to delivery driver there is nothing that is too much in the way of service, each member of staff is willing to aid and assist in any way possible. As with all projects, time is paramount and… Read More
Most of the time, I require items AM next day. SBS always deliver. With a wide range of products and high volume of stock, I always get the goods! Working with the Engineer to forward plan quantities of plant, tube and fittings, gives Smith Brothers an idea of what stock we require on the projects. … Read More
Three years into our partnership with Smith Brothers Stores, I have nothing but praise for their professional approach and endeavour across all aspects of the organisation. The directors and internal staff; whom I am speaking to on a weekly basis are a credit to the business and really give the company a personal touch. Coupling… Read More
We have a strong relationship with Smith Brothers, that has developed over the past few years. The Bristol branch does their upmost to deliver on time to various parts of the country (we work nationwide) and if an item is not stocked it is sourced quickly. We have no issue with SBS at all and… Read More
Smith Brothers have grown due to their excellent service, as well as an already impressive, yet continually expanding, product range. Their stock holding is extensive and rare in the current market place. Quick quotation turn around, ability to meet today’s demands of booking-in slots for site deliveries and proactive communication with our procurement and site… Read More
Smith’s Brothers Stores in Cardiff have been efficient and proactive, particularly in meeting deadlines and their added value support on commercial issues. SBS strike just the right balance between being a flexible, easy to deal with local firm yet having all the key strengths, attributes and rigour necessary to compete with their larger opposition. I… Read More
We’ve been using SBS predominately as our main supplier now for the last two years, whether it’s pumps, copper fittings, plastic pipework all the way to hire equipment. You can tend to count on Smith Brothers helping you out with a wide range of knowledge, but more importantly a vast… Read More
Smith brothers have become a valued part of our business as a key player within our supply chain. The service provided by all the staff has been outstanding, their training and industry knowledge has enabled us to become more productive… Read More
We’ve worked with Smith Brothers for a number of years now, and it’s always a pleasure to deal with them. As an independent firm they’re totally committed to their customers and to delivering the perfect solution for their needs… Read More
SBS are a very well run and professionally business, we are very pleased to see fellow local business grow year on year. Read More
JCW have been well supported by Smith Brothers Stores for number years. Their Leicester branch has provided us with expertise, pre-sale knowledge, on-time deliveries and excellent technical after care. This family owned business goes the extra mile to make sure our expectations are met and beyond. I would definitely rate them five out of five… Read More
SBS offer and deliver a professional service to support and development of both our business’s. Always there to help with a great team of employees who also put a smile on my face. Good stock level’s with an excellent delivery service. Read More
Smith Brothers have provided us with a great service as many of our stock orders being delivered first thing the following morning. Our contact within SBS (Anthony Jones) is very knowledgeable and helpful; he often accompanies myself on site visits to advise exactly what is required. Price is always competitive and they will always tell… Read More
The Smith Brothers Stores branch in Bristol have recently supported Taylor Darby, a first-year mechanical apprentice working at TClarke’s, supporting him with Rothenberger tools. SBS Bristol were pleased to assist an apprentice to enter the mechanical sector of construction and encourage businesses to employ more. Who are TClarke? This well-known company started in 1889 (8…
Smith Brothers are sponsoring the ACR Awards to celebrate achievements across the air conditioning & refrigeration industry, by recognising exceptional products, extraordinary companies and remarkable individuals. The awards will be taking place at the Tower Hotel in London on Thursday 21st March and is organised by Datateam, who manage the ACR magazine. On the night, 15 awards…
Smith Brothers (Leicester) Ltd and Air Plants Dust Extraction Ltd, parent and sister company of Smith Brothers Stores respectively, has finally changed the famous ‘wrong’ postcode which was leading everyone to the back of the building amongst residential housing. The original postcode was LE2 7PB and has now been corrected to LE2 7QJ. Finally, the…
Smith Brothers would like to congratulate LMB Mechanical Services Ltd, appearing in the 2017/2018 manufacturing and services Parliamentary Review. In recent years LMB have become very successful winning work in the mechanical and electrical market with them based in West Yorkshire. The publication spoke to the Managing Director, Andrew Bean about what they do, empowering…
It may only be January but already 2019 has seen developments with the relocation of two branches, Birmingham and Oldham, into bigger units. The modern larger units ensure it can meet customer requirements and service the growth experienced in recent years. With service at the heart of our operation, the increased stock level potential will…
The Aquatechnik Safety Multi-Layer Pipe Work System, exclusive to Smith Brothers Stores is now launched in BIM (Building Information Modelling). What is a BIM System? BIM is an acronym for Building Information Modelling or Building Information Model. It describes the process of designing a building collaboratively using one coherent system of computer models rather than…
With 2019 commencing, we are going to look back on our most successful year to date, as our turnover surpassed £100 million. 2018 brought us a lot of new and exciting changes for the business. Our first major development was the opening of SBS Newcastle, this expanded our depot network to 14, meaning that we…
IT’S CHRISTMAS!!! Christmas is soon approaching, please find each depot location opening hours between 21st December 2018 – 3rd January 2019. The majority of branches will close from the 21st December and re-open on the 2nd January with normal hours of operation. Select branches are open on the 24th December and re-open slightly later (than…
Smith Brothers held their first lady only event sponsored by Lowara on the 4th – 5th October, with staff, suppliers and customers attending a relaxing two days at Bishopstrow Hotel and Spa. It was a great way to celebrate the growing numbers of women joining the industry and SBS. The event started with a light…
Smith Brothers have achieved the silver FORS accreditation for the third year running, since upgrading from the bronze award. Overall SBS has held the accreditation for six years. The award is granted to our wide fleet of vehicles usually compromising of LGV’s, 3.5T flatbeds and small box vans. All our vehicles hold the status, meaning…
