We make no secret when talking to the building services industry, the promises we make to our customers. By being transparent it not only guarantees stakeholder backing, but also notifies our support network from suppliers to delivery drivers, the level of performance we expect.
No secret has ever been made that our vision since the company was founded was to offer value through service, making sure our customers never fall short on their commitments, which will hopefully lead to them having a long and successful trading history like ours. We have a senior operations manager dedicated to making sure all our branches have the facilities on hand to meet demands of the external climate. Whether it be branch cranes, mezz floors, extra racking or extra investment in vehicles to increase delivery options and reduce lead times, SBS will do whatever is required. Smith Brothers aim to supply, support and surpass in meeting your expectations.
Whilst other competitors reduce stock levels to improve cash flow or minimise investment, SBS still remain committed to hold high levels of core product stock to make sure we can support our trade counters whilst being able to draw from such reserve to support different stages within a project or even a site ‘take off’. Our service and stock has on many occasions fulfilled project work or back orders after customers have been let down elsewhere. SBS always aim to keep the customer informed from start to finish.
One of the key areas to our success has been the investment in people throughout the business. Committed, helpful and product knowledgeable staff with excellent reputations within the industry have been key to maintaining our success. Building upon those foundations the business works closely with suppliers so information, training and relationships maintain a high level to the benefit of the customer.