We make no secret when talking to the building services industry, the promises we make to our customers. By being transparent it not only guarantees stakeholder backing, but also notifies our support network from suppliers to delivery drivers, the level of performance we expect.
Our Promise
Staff
One of the key areas to our success has been the investment in people throughout the business. Committed, helpful and product knowledgeable staff with excellent reputations within the industry have been key to maintaining our success.
Building upon those foundations the business works closely with suppliers so information, training and relationships maintain a high level to the benefit of the customer. With over 100 years of experience, comes expertise and credibility.
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Stock
Whilst other competitors may look to reduce stock levels to improve cash flow or minimise investment, SBS still remain committed to hold high levels of core product stock. This ensures we are able to support our trade counters whilst being able to draw from such reserve to support different stages within a project or even a site ‘take off’. Our service and stock has on many occasions fulfilled project work or back orders after customers have been let down elsewhere.
On average, each branch hold a minimum of one million product stock holding, with the business having over 20,000+ stocked product lines nationwide.
Service
No secret has ever been made that our vision since the company was founded was to offer value through service, making sure our customers never fall short on their commitments, which will hopefully lead to them having a long and successful trading history like ours.
We have personnel dedicated to making sure all our branches have the facilities on hand to meet demands of the external climate. Whether it be branch cranes, mezz floors, extra racking or extra investment in vehicles to increase delivery options and reduce lead times, SBS will do whatever is required. Smith Brothers keep the customer informed from start to finish, aiming to supply, support and surpass your expectations.
