First testimonial - 1913

While we are happy to state the multiple reasons why we believe Smith Brothers can add value to your business, sometimes it is easier for others to do it for you. We asked a selection of stakeholders to review our business from all angles and the response was overwhelming.

From the Directors down, the culture instilled within our staff is the customer remains paramount in operational decisions, not the shareholder or balance sheet. We hope the message from these testimonials portrays this image as building your trust is something we value and have worked hard on since the 19th century.

If you would like to give your own personal/business testimonial, you can use the link below, or complete the online form at the bottom of the page. We look forward to reading about your SBS experience.

How did we do?

We have a strong relationship with Smith Brothers, that has developed over the past years. The Bristol branch does their upmost to deliver on time to various parts of the country (we work nationwide) and if an item is not stocked it is sourced quickly. We have no issue with SBS at all and the relationship will, I hope, proceed into the future as well as it has done in the past. Our thanks go to Craig, Steve and their team.
Martyn ArnoldManaging Director at ABS Ltd
Just wanted to drop you a line in reference to the team at Cardiff branch, as they pulled out all the stops to help us reinstate a hotel site in Cornwall for a client, which had to have their gas reinstate after an emergency gas meter change. Needless to say, it had to be on a bank holiday weekend with a hotel fully booked, and to make it worse, fully booked with a wedding party. The assistant branch manager was fantastic in the way he opened up the branch on Friday evening at 8pm to supply us with the parts we needed to help reinstate the gas at this site early the next day. I just thought you should be aware of a great effort on the employee’s part, in not causing any drama or hesitation in helping us out!! I wish all my suppliers were as forth coming. In general your Cardiff branch are a fantastic supplier and pleasure to deal with. I did offer them wine and beer which they declined, so the least I can do is offer you this review for your records. Thank you again.
Paul VasconcelosManaging Director at Advance Air Ltd
Albion have worked closely with SBS for many years, over this period both Albion and SBS have expanded substantially, increasing our product ranges, number of employees, and for SBS, the number of branches! When Albion started out over four decades ago, their sole purpose was to supply quality products to independent distributors; SBS are a genuine independent, family-run business, and exactly the sort of business that Albion set out to support all those years ago. SBS have very similar values to our own, in that they strive to provide a first-class service, this is demonstrated by their comprehensive and heavily stocked range. Their similar values, ambition for growth, and knowledgeable personnel make SBS a pleasure to work with, and we look forward to working alongside them for many more years to come.
Darren BaxterSales and Marketing Director at Albion Valves (UK) Ltd
I would like to kindly pass on my thanks to your staff at the Southampton branch. This is for the prompt and efficient service they have been offering to Anchor on the present project at Rolls Royce. It does not go unnoticed!
Phil HamlenSpecial Projects Director at Anchor
I wanted to tell you how impressed I’ve been with the office recently, they are coming back with prices super quick and beating your competitor’s prices the majority of the time. The service from your team has been second to none. There has been the odd occasion when the wrong part was sent, and the office have jumped on it and got the right stuff to me the next day, even when I’ve told them not to panic as its only for stock…..it still arrives next day. Your delivery drivers are so sweet and friendly, which makes a lovely change.

The staff are an asset to you, I used to deal with one of your employees at a previous company and he was always very efficient and still is. Credit where credits due!!! People normally moan when something goes wrong and very rarely praise you when things are going well!!!!

Keep up the good work guys!

AmandaOffice Manager at Anonymous
I thought I would send an email to say thanks for the great service you have all provided over the summer, especially the last couple of months to Atherton’s, we certainly will be using you more often in the future.
Paul CooperDirector at Atherton & Partners Ltd
Our partnership started in 2014 with Smith Brothers Stores, and I have nothing but praise for their professional approach and endeavour across all aspects of the organisation. The directors and internal staff; whom I am speaking to on a weekly basis are a credit to the business and really give the company a personal touch. Coupling with the procedures that they have in place, to ensure our partnership remains extremely successful. Over the past years, I have worked with SBS on various innovative projects which have been incredibly successful and I look forward to many more successful years with them.
Simon BarberSales Manager at Blue Rock Systems Ltd
I would like to extend my gratitude to your company and in particular the staff at your Cambridge branch in Swavesey. Waldo Fritz demonstrated exceptional customer service in order to fulfil my last minute request. The tools I requested were not in stock at the Cambridge branch, but Waldo arranged for them to be delivered the next day from a different branch and kept me informed via email and text message when they were available to collect. When I arrived at the branch to collect the tools, he offered me a complimentary coffee and left me with a goodie bag with some Smith Brothers merchandise. Please pass on our thanks to Waldo and his colleagues for this excellent service, he was very passionate about his job and the Smith Brothers brand and was a pleasure to deal with.
Sam WilliamsHSW Mechanical Manager at Cambridge Cash Sale
Hi SBS Glasgow,

Thanks very much for opening the store during an emergency yesterday, it was very much appreciated. Without your help, the Hospital would have had no water this morning!

Graeme McCullieDirector at Canyon Water Services Ltd
SBS are exactly what our company was looking for within South Wales. Price within South Wales was always very competitive between suppliers but the service was always severely lacking. When Smith Brothers stepped into the market, we gave them a shot as we had dealt with the Cardiff branch manager in the past and were happy with his stance on customer service. Since purchasing through SBS, we were pleased to notice that prices were competitive but, the service also met the expectations that we had yearned for within South Wales. From deliveries to quotations everything is quick, precise and can be relied upon to deliver. We have a good link with the company and any problems have always been dealt with swiftly and not to the detriment of our business. The business although large feels like a smaller family run business. You are able to speak to the Directors and they always take their time to visit you with new innovative products. We’ve walked around the Cardiff Branch during an appliance training day and the stock levels are obviously part of the reason that SBS can provide such a brisk service, I’m told that the other branches also mimic this. I really can’t praise Smiths Brothers enough for the service they’ve provided over the past years and look forward in continuing our working relationship with them.
Mark Hillier-ReesDirector at Control and Service Technology Ltd

Dear Smith Brothers,
Just a quick note to give you some feedback about the level of service we are receiving from your Oldham branch. We have been a customer of a competitor for many years and spend about £300k a year with them. Your rep Gareth Yates came in and he was a nice chap so we thought we would give you a try.

Not only do you better the competitors’ prices, but your service is also out of this world and I need to give recognition. Not just to Gareth, but the whole team. We cannot fault the service, attention to detail, communication and nothing is too much trouble attitude. As we work nationwide we have use some of your other sites and they are equally as good.

Please keep this up! I have been recommending you to many other companies. Credit where credit is due, top quality service and staff you should be proud off.

Richard CoarManaging Director at Cool & Heat
SBS offer and deliver a professional service to support and development of both our business’s. Always there to help with a great team of employees who also put a smile on my face. Good stock level’s with an excellent delivery service.
Nigel HallDirector at Fuseland Mechanical Services
Smith Brothers have grown due to their excellent service, as well as an already impressive, yet continually expanding, product range. Their stock holding is extensive and rare in the current market place. Quick quotation turn around, ability to meet today’s demands of booking-in slots for site deliveries and proactive communication with our procurement and site teams, are just three examples of an excellent supply chain partner.
Sarah LawleyHead of Supply Chain at H E Simms & Son Ltd
Smith brothers have become a valued part of our business and a key player within our supply chain. The service provided by all the staff has been outstanding; including their training and industry knowledge, this has enabled us to become more productive. With a large fleet of vehicles we have had materials delivered to a large variety of projects from a small farm house projects to large Commercial buildings throughout Wales. The stock levels of materials in branch helps us with many day to day maintenance issues which that has become invaluable to our key clients. Smith Brothers have supported our small business over the past years, and as we grow together, SBS will always be our first choice supplier.
Rhys WestManaging Director at Heatlink Mechanical Contractors

“As a poor DIYer, I was very impressed with the initial help on the phone and later in your Wooburn Green store.

Jack was accommodating even though the sale value was just under £30.

Thank you, Jack!

Paul Homer

Trade Counter Customer at High Wycombe Branch

I honestly can’t tell you how important it was to complete the section and works for our Client to commence manufacture in their new facility. While these materials were not huge in quantity, they were of critical importance.

So, from me personally, I would like to say the biggest thank you for the efforts in supplying the gear, especially to Michael for taking materials home for us to collect. It really does go above and beyond what we could expect.

It is yet another example of how the excellent service we get can sometimes just be looked at as the norm.

Mark CharltonContracts Manager at HLA Services Ltd
Smith Brothers have provided us with a great service as many of our stock orders being delivered first thing the following morning. Our contact within the SBS Bristol Branch is very knowledgeable and helpful; he often accompanies myself on site visits to advise exactly what is required. Price is always competitive and they will always tell you straight if it’s an item they can not supply.
Chris HollisterContracts Manager at HM Bristol Ltd
We’ve worked with Smith Brothers for a number of years now, and it’s always a pleasure to deal with them. As an independent firm they’re totally committed to their customers and to delivering the perfect solution for their needs. This has been best evidenced when they commissioned a bespoke product to meet very specific requirements. Not only do we really enjoy working with the whole team, but we value our position as their preferred supplier and we very much look forward to continuing to work together in the months and years ahead.
Gary SteinertSales Forecaster at Ingimex Ltd
JCW have been well supported by Smith Brothers Stores for a number years. Their Leicester branch have provided us with expertise, pre-sale knowledge, on-time deliveries and excellent technical after care. This family owned business goes the extra mile to make sure our expectations are met and beyond. I would definitely rate them five out of five stars for their excellent service. We have been dealing with SBS since 2014.
Mick StevensonNational Installations Manager at JCW Energy Services Ltd
I'm an avid fan of using local suppliers and contractors.

This weekend it sure paid off, as I want to say a HUGE thank you to Smith Brothers Stores Merseyside. I am especially grateful to the sales supervisor who went above and beyond on Saturday morning! Like wonder woman, she came to the rescue by helping our operatives, Tommy & Brad, who needed fittings to get the heat back on at a school we were working on as soon as possible, and she delivered.

That is something you can’t buy!

Julie JonesBusiness and Compliance Manager at JD Engineering (NW) Ltd
I called into the Northampton branch with just a pattern of a flange I needed. I didn't know exactly what I actually needed, only fittings to fit my pattern. Although I have no account with Smith Brothers Stores, and clearly the components were of no significant value to them, the assistance I received was second to none. The staff member on the trade counter was extremely helpful in providing a selection of fittings to fit my requirements, nothing was too much trouble. In my role at National Grid I recognise when a company's ethos goes beyond the norm and Smith Brothers do just that. I wish I had dealt with similar companies in my working role.
Ian HemsleyCash Sale at Northampton Branch
I ordered some products from Smith Brothers this week and I just wanted to express how impressed I was with the service I received from the A/C internal sales person at the Heathrow branch. His customer service skills are outstanding and he was more than helpful. He was efficient and friendly, making it to be a totally pleasurable experience. I wish more companies were this efficient.
Vanessa PayneDirector at Page Temple & Payne Legal Recruitment
We’ve been using SBS predominately as our main supplier now since 2015, whether it’s pumps, copper fittings, plastic pipework all the way to hire equipment. You can tend to count on Smith Brothers helping you out with a wide range of knowledge, but more importantly a vast range of stock which is usually available next day throughout the UK!! We tend to deal with Leeds as our main branch but no matter at what time, there’s always a possible solution which is given, unlike many other suppliers who can’t wait to get you off the phone, this puts SBS at the front of providing materials for our business on a daily basis.
Lee FowlerBuyer at PFI Mechanical Services Ltd
Just a quick message to mention what a great delivery driver you have at SBS Peterborough, he is always chirpy, polite and helpful… People are quick to complain, but not to compliment - Everyone should have staff like him!!!
James HewettStoreman at RJ Wilson
SBS are a very well run and professional business, we are very pleased to see a fellow local business grow year on year.
Colin HynardCorporate Sales Manger at Sturgess Motor Group
Smiths Brothers Stores continue to be a great partner to Viega for a number of reasons. Their commitment to customer service is supported by first-class professionalism and product knowledge. The company’s continual expansion across the UK, with enhanced branches and early adoption of new installation technologies, is evidence of ambition and commitment to investment. But above all, Smiths Brothers Stores, like Viega, have never lost sight of their 125 year history and the key values that have underpinned and defined a true family business.
Scott JamesManaging Director at Viega Ltd
Most of the time, I require items the next day AM and SBS always deliver. With a wide range of products and high volume of stock, I always get the goods! Working with the Engineer to forward plan quantities of plant, tube and fittings, Smith Brothers always gives an idea of what stock we require on the projects. They are more than happy to get stock in knowing they can get it out the door the next day, if not the same day! I mainly deal with SBS Leicester who offer excellent customer service and always go that extra mile to ensure they meet our high demands. Prices are always on point. However, this isn’t the main reason I use SBS - service is!
Ben HewittMechanical Project Manager at WM Building Services