Testimonials

We have worked with Smith Brothers Stores Ltd for a number of years and they have become a key part of our supply chain.

As an HVAC contractor operating across commercial projects, we rely heavily on next day availability, accurate ordering, and dependable delivery. Smith Brothers consistently deliver on all fronts. Whether it’s plant, tube, fittings or specialist items, they hold strong stock levels and are always willing to source materials at short notice to meet programme demands.

The service from their team is what really sets them apart. Communication is clear, response times are quick, and they are proactive in supporting forward planning on larger projects. This gives us confidence that materials will be available when required, helping us maintain progress on site.

We regularly deal with their regional branches and have always found the level of customer service to be excellent, with a willingness to go the extra mile when it matters. Pricing is competitive, but it is the reliability and service that make them a preferred supplier to our business.

We would have no hesitation in recommending Smith Brothers Stores to other contractors looking for a dependable and service-focused merchant.

We started using SBS Newcastle when they opened at Team Valley, and from the very first day, their service and stock have been excellent. They are always our 1st choice as a supplier for ordering materials.

A first-class service from Smith Brothers Cambridge, these guys are more than just a merchant…

Our partnership with Smith Brothers spans over 30 years, during which we have grown together in the copper tube and fittings market. As a proud fifth-generation family business, we take great pride in investing in our people and fostering relationships built on trust and shared values. Today, we are honoured to supply their own brand of traditional copper fittings, further strengthening our collaboration. Over the last decade, their investment in ACR has evolved, and we’ve been privileged to support them by supplying high-quality ACR tube and fittings.

Smith Brothers’ commitment to their customers and the industry is second to none, and we look forward to continuing our successful partnership for years to come. Smith Brothers is a longstanding and highly reputable business with strong family values – something we at Lawton Tubes deeply admire.

Hi Both,

Just wanted to say thanks for this week, we have had some teething issues but got round them straight away. Spike has been great and managed to get Mandy over on the same day with a Pump we needed for a service/breakdown in Chester yesterday. Thank you!

I look forward to working with you both, we have some large Ground Source jobs coming up in the next couple of months too, where we will require more commercial sized pipework, fittings and valves which I’m sure you are well set up for.

Most of the time, I require items the next day AM and SBS always deliver. With a wide range of products and high volume of stock, I always get the goods! Working with the Engineer to forward plan quantities of plant, tube and fittings, Smith Brothers always gives an idea of what stock we require on the projects. They are more than happy to get stock in knowing they can get it out the door the next day, if not the same day! I mainly deal with SBS Leicester who offer excellent customer service and always go that extra mile to ensure they meet our high demands. Prices are always on point. However, this isn’t the main reason I use SBS – service is!

Smiths Brothers Stores continue to be a great partner to Viega for a number of reasons. Their commitment to customer service is supported by first-class professionalism and product knowledge. The company’s continual expansion across the UK, with enhanced branches and early adoption of new installation technologies, is evidence of ambition and commitment to investment. But above all, Smiths Brothers Stores, like Viega, have never lost sight of their 125 year history and the key values that have underpinned and defined a true family business.

We’ve been using SBS predominately as our main supplier now since 2015, whether it’s pumps, copper fittings, plastic pipework all the way to hire equipment. You can tend to count on Smith Brothers helping you out with a wide range of knowledge, but more importantly a vast range of stock which is usually available next day throughout the UK!! We tend to deal with Leeds as our main branch but no matter at what time, there’s always a possible solution which is given, unlike many other suppliers who can’t wait to get you off the phone, this puts SBS at the front of providing materials for our business on a daily basis.

I ordered some products from Smith Brothers this week and I just wanted to express how impressed I was with the service I received from the A/C internal sales person at the Heathrow branch. His customer service skills are outstanding and he was more than helpful. He was efficient and friendly, making it to be a totally pleasurable experience. I wish more companies were this efficient.

I called into the Northampton branch with just a pattern of a flange I needed. I didn’t know exactly what I actually needed, only fittings to fit my pattern. Although I have no account with Smith Brothers Stores, and clearly the components were of no significant value to them, the assistance I received was second to none. The staff member on the trade counter was extremely helpful in providing a selection of fittings to fit my requirements, nothing was too much trouble. In my role at National Grid I recognise when a company’s ethos goes beyond the norm and Smith Brothers do just that. I wish I had dealt with similar companies in my working role.

I’m an avid fan of using local suppliers and contractors.

This weekend it sure paid off, as I want to say a HUGE thank you to Smith Brothers Stores Merseyside. I am especially grateful to the sales supervisor who went above and beyond on Saturday morning! Like wonder woman, she came to the rescue by helping our operatives, Tommy & Brad, who needed fittings to get the heat back on at a school we were working on as soon as possible, and she delivered.

That is something you can’t buy!

JCW have been well supported by Smith Brothers Stores for a number years. Their Leicester branch have provided us with expertise, pre-sale knowledge, on-time deliveries and excellent technical after care. This family owned business goes the extra mile to make sure our expectations are met and beyond. I would definitely rate them five out of five stars for their excellent service. We have been dealing with SBS since 2014.

Smith Brothers have provided us with a great service as many of our stock orders being delivered first thing the following morning. Our contact within the SBS Bristol Branch is very knowledgeable and helpful; he often accompanies myself on site visits to advise exactly what is required. Price is always competitive and they will always tell you straight if it’s an item they can not supply.

I honestly can’t tell you how important it was to complete the section and works for our Client to commence manufacture in their new facility. While these materials were not huge in quantity, they were of critical importance.

So, from me personally, I would like to say the biggest thank you for the efforts in supplying the gear, especially to Michael for taking materials home for us to collect. It really does go above and beyond what we could expect.

It is yet another example of how the excellent service we get can sometimes just be looked at as the norm.

As a poor DIYer, I was very impressed with the initial help on the phone and later in your Wooburn Green store.

Jack was accommodating even though the sale value was just under £30.

Thank you, Jack!

Smith brothers have become a valued part of our business and a key player within our supply chain. The service provided by all the staff has been outstanding; including their training and industry knowledge, this has enabled us to become more productive. With a large fleet of vehicles we have had materials delivered to a large variety of projects from a small farm house projects to large Commercial buildings throughout Wales. The stock levels of materials in branch helps us with many day to day maintenance issues which that has become invaluable to our key clients. Smith Brothers have supported our small business over the past years, and as we grow together, SBS will always be our first choice supplier.

Smith Brothers have grown due to their excellent service, as well as an already impressive, yet continually expanding, product range. Their stock holding is extensive and rare in the current market place. Quick quotation turn around, ability to meet today’s demands of booking-in slots for site deliveries and proactive communication with our procurement and site teams, are just three examples of an excellent supply chain partner.

I would like to extend my gratitude to your company and in particular the staff at your Cambridge branch in Swavesey. Waldo Fritz demonstrated exceptional customer service in order to fulfil my last minute request. The tools I requested were not in stock at the Cambridge branch, but Waldo arranged for them to be delivered the next day from a different branch and kept me informed via email and text message when they were available to collect. When I arrived at the branch to collect the tools, he offered me a complimentary coffee and left me with a goodie bag with some Smith Brothers merchandise. Please pass on our thanks to Waldo and his colleagues for this excellent service, he was very passionate about his job and the Smith Brothers brand and was a pleasure to deal with.

Our partnership started in 2014 with Smith Brothers Stores, and I have nothing but praise for their professional approach and endeavour across all aspects of the organisation. The directors and internal staff; whom I am speaking to on a weekly basis are a credit to the business and really give the company a personal touch. Coupling with the procedures that they have in place, to ensure our partnership remains extremely successful. Over the past years, I have worked with SBS on various innovative projects which have been incredibly successful and I look forward to many more successful years with them.

I thought I would send an email to say thanks for the great service you have all provided over the summer, especially the last couple of months to Atherton’s, we certainly will be using you more often in the future.

I wanted to tell you how impressed I’ve been with the office recently, they are coming back with prices super quick and beating your competitor’s prices the majority of the time. The service from your team has been second to none. There has been the odd occasion when the wrong part was sent, and the office have jumped on it and got the right stuff to me the next day, even when I’ve told them not to panic as its only for stock…..it still arrives next day. Your delivery drivers are so sweet and friendly, which makes a lovely change.

The staff are an asset to you, I used to deal with one of your employees at a previous company and he was always very efficient and still is. Credit where credits due!!! People normally moan when something goes wrong and very rarely praise you when things are going well!!!!

Keep up the good work guys!

I would like to kindly pass on my thanks to your staff at the Southampton branch. This is for the prompt and efficient service they have been offering to Anchor on the present project at Rolls Royce. It does not go unnoticed!

Albion have worked closely with SBS for many years, over this period both Albion and SBS have expanded substantially, increasing our product ranges, number of employees, and for SBS, the number of branches! When Albion started out over four decades ago, their sole purpose was to supply quality products to independent distributors; SBS are a genuine independent, family-run business, and exactly the sort of business that Albion set out to support all those years ago. SBS have very similar values to our own, in that they strive to provide a first-class service, this is demonstrated by their comprehensive and heavily stocked range. Their similar values, ambition for growth, and knowledgeable personnel make SBS a pleasure to work with, and we look forward to working alongside them for many more years to come.

Just wanted to drop you a line in reference to the team at Cardiff branch, as they pulled out all the stops to help us reinstate a hotel site in Cornwall for a client, which had to have their gas reinstate after an emergency gas meter change. Needless to say, it had to be on a bank holiday weekend with a hotel fully booked, and to make it worse, fully booked with a wedding party. The assistant branch manager was fantastic in the way he opened up the branch on Friday evening at 8pm to supply us with the parts we needed to help reinstate the gas at this site early the next day. I just thought you should be aware of a great effort on the employee’s part, in not causing any drama or hesitation in helping us out!! I wish all my suppliers were as forth coming. In general your Cardiff branch are a fantastic supplier and pleasure to deal with. I did offer them wine and beer which they declined, so the least I can do is offer you this review for your records. Thank you again.

We have a strong relationship with Smith Brothers, that has developed over the past years. The Bristol branch does their upmost to deliver on time to various parts of the country (we work nationwide) and if an item is not stocked it is sourced quickly. We have no issue with SBS at all and the relationship will, I hope, proceed into the future as well as it has done in the past. Our thanks go to Craig, Steve and their team.