New Year, same SBS promise

New Year, Same SBS promise

As we usher in another promising year, Smith Brothers Stores reaffirms its unwavering commitment to excellence in three areas which form the SBS Promise, Staff, Stock, and Service. With over 125 years of experience, the company has become a trusted name in the industry, and its success is deeply rooted in the values that have shaped its journey.


At the heart of Smith Brothers Stores is a team of committed, helpful, and product-knowledgeable staff who play a pivotal role in the company’s growth and success. Recognising the importance of investing in people, the business has consistently nurtured a workforce that not only excels in their roles but also enjoys an excellent reputation within the industry. This investment in our staff members has proven vital to maintaining the high standards that customers have come to expect and is a key reason why people want to work for Smith Brothers Stores.

Building upon this strong foundation, the business fosters close relationships with suppliers. This collaboration ensures that information, training, and relationships are maintained at a high level, ultimately benefiting the customer. The wealth of experience accumulated over more than a century provides the company with expertise and credibility that sets it apart in the market.


In an era where some businesses opt to reduce stock levels to improve cash flow, Smith Brothers Stores stands firm in its commitment to maintaining high levels of key product stock at all locations. This strategic decision allows the company to support our branch network efficiently while drawing from stock reserves to meet the diverse needs of projects or site requirements.

Smith Brothers’ service and stock often come to the rescue, fulfilling project work or back orders after customers have been let down elsewhere. With an average product stock holding of at least one million at every branch and a vast inventory of over 20,000 stocked product lines across the UK, the company ensures that reliability is not compromised.


Since its inception, SBS has been guided by a vision to offer value through exceptional service, ultimately helping to ensure our customers stay within their commitments which will hopefully lead to a long and successful trading history like ours.

To meet the demands of the external climate, the company regularly invests in additional branch facilities such as cranes, mezzanine floors, racking, and additional vehicles to enhance delivery options and reduce lead times. From start to finish, SBS keeps customers informed, aiming not just to meet expectations but to supply, support, and surpass them.

As we embark on another year, Smith Brothers Stores stands resolute in its promise to deliver unparalleled service through dedicated staff, abundant stock, and a commitment to going above and beyond. The legacy of success built over 125 years is a testament to the enduring values that continue to drive the company forward. In the face of a new year, Smith Brothers Stores remains steadfast in its pursuit of excellence, ensuring that the promise made is a promise kept.

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