Online customer portal

Online Portal

The portal is an online platform which allows customers to manage their SBS Trade accounts online.

As well as being able to order online for delivery and collection, customers can also view, print and download their account information when it is most convenient, information that was previously obtained via email and post. Whilst our branch’s trading hours are limited, the portal can be accessed 24/7.  

Sign up by completing the online form

online portal features
Invoices
Credit notes
Payments
Current account balance
Back-order Information
Period breakdown analysis
Credit limit status
Corresponding POD for every order (collection & delivery)
Match POD’s with invoices
Pay by card any time of the day
Make a single bulk payment or individually select invoices
View order status – is it being picked or out for delivery?
Quotations – identify the branch & staff member who created the quote
Orders – quick view facillity & full PDF option
Branch stock status
Product codes (GTIN, EAN & MPN)
Account specific pricing
Over 15,000 HVAC products
Search through the product categories with ease
Left side filters for finding specific product features
Use the search bar at the top to find individual products

How to send SBS an online order

Customer Testimonial:

“Smith Brothers Stores approached me to assist with the launch of their online customer portal. This involved exploring, testing and providing feedback on all of the portal’s features and suggesting ideas as to how certain aspects could be improved from a customer’s point of view. When I examined the portal, I discovered it was very informative, from products to accounts. I was easily able to search products and all supporting data, manage our account, obtain pending orders, retrieve missing invoices and make online payments. I found it very convenient as I was able to obtain the information straight away rather than sending an email requesting the information.”

Claire Cox, Accounts

Combined Gas Services Ltd