I called into the Northampton branch with just a pattern of a flange I needed. I didn’t know exactly what I actually needed, only fittings to fit my pattern. Although I have no account with Smith Brothers Stores, and clearly the components were of no significant value to them, the assistance I received was second to none. The staff member on the trade counter was extremely helpful in providing a selection of fittings to fit my requirements, nothing was too much trouble. In my role at National Grid I recognise when a company’s ethos goes beyond the norm and Smith Brothers do just that. I wish I had dealt with similar companies in my working role.
